Moving home and looking to stop your service?  Answer the questions below and we'll get you on your way.

Moving house

Guide to moving home
  • When to tell us you're moving
    Let us know you're moving home 10 days before you move. Please consider cleaning time when selecting your move out date as power will be scheduled for disconnection on this date between 08:00am – 3:00pm. If your move out date is Saturday, Sunday, or a Public holiday, your disconnection will be scheduled on the following business day.
  • What to tell us
    We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill.
  • Are there any cancellation fees?
    If you stop your plan before the end of the term and switch to another energy retailer, an early termination fee may apply. Check with by calling us on 1300 001 256 or email us at [email protected].
  • Does Energy Trade supply services at my new address?
    We supply services to a lot of locations, so chances are we're available at your new place!  If you'd like to double-check, call us on 1300 001 256 or email us at [email protected].
  • How do I supply my final meter reading?
    If you have a smart meter you don't need to do anything as we'll get your reading automatically. If your meter isn't smart, please call us on and we'll record the meter read. If you final meter reading seems unusual compared to what you've typically used at this address, we may need to send a technican to confirm your reading. Be aware, that there is a fee for this which will be added to your final bill.