Energy Trade understands that sometimes our customers need help and a little flexibility with your energy bills.  Falling on times of financial difficulty can happen to anyone. 

There may be circumstances that make it harder for you to pay your energy bills.  Whether it is a short-term setback or something that is ongoing, we understand that payment difficulties can come in many ways.

You might experience hardship because of factors like:

  • death in the family
  • household illness
  • family and domestic violence
  • unemployment
  • reduced income

Contact our Customer Service Team on 1300 001 255 to discuss the options that may be available to you.